ReliaSoft XFRACAS is a web-based, closed-loop, incident (failure) reporting, analysis and corrective action system designed for the acquisition, management and analysis of product quality and reliability data from multiple sources. With this system, you can:
Report reliability-related issues for systems and components in the lab and in the field. Use the Incident page.
Specify the details of a failure analysis and the remanufacturing activities for parts that were replaced during an incident and then analyzed/remanufactured. Use the Failure Analysis page.
Track the failure analysis and resolution of the problems that have been identified. Use the Problem page.
Manage the actions associated with resolving the problems that have been identified. Use the Create Action and Modify Action utilities.
Create and manage your projects, including assigning team members to the project, updating the project status and associating problems and failure analysis reports with the project. Use the Project page.
Report installation details when a unit is installed/commissioned. Manage information for particular serialized system units, including installation details, customer contact information and incident report history. Use the Customer Support Information page.
Search the reported customer support, incident, problem, action, failure analysis and system configuration records based on specified criteria and generate reports and charts. Use the Reports page, the Charts page and the Dashboard page.
XFRACAS is designed around a flexible process that provides the framework for effective failure reporting, analysis and corrective action activities (often called "FRACAS" processes). The system also provides a host of related capabilities (including customer support, system configuration management and other functionality).
At a very high level, the FRACAS process can be described as follows:
During the product design/development phase and after products have been placed in the field, users will experience and report issues/incidents/failures related to the product.
In order to improve the reliability/quality of the product in the future, product design engineers and other design/development/manufacturing personnel must review the incidents to identify the problems that must be addressed, and then manage the resources and strategies to address the problems that are identified.
Responsible personnel implement solutions to the problems that have been identified via design revisions, documentation changes, modified QA procedures or other appropriate methods.
The process begins again to continue to gather data and improve product reliability, providing a closed-loop feedback process for product quality and reliability.
XFRACAS provides full support for incident reporting (FRACA/FRACAS) activities.
Enables users at multiple locations (e.g., internal testing facilities, phone support, on-site repair etc.) to report failures, incidents, issues and/or suggestions and view information reported by other users.
Captures incident description, run hours, fault codes, incident resolution, part repairs/ replacements and other details of the incident occurrence and resolution.
Provides sufficient detail to support troubleshooting activities, analysis and reporting requirements and the development of a "knowledge base" that can be used for future product designs and problem resolutions.
E-mail notifications to alert responsible personnel of specific incidents.
XFRACAS provides problem identification, analysis and management resources that allow product design personnel to manage the failure analysis and corrective action process.
Problem steps to define the problem, identify the root cause, manage and monitor corrective actions, etc.
Support for the 8D problem management process, the Six Sigma process and other 4 to 8 step FRACAS processes such as IDOV, MDOV, etc.
Ability to link individual incident records to a single problem report.
Review and approval mechanisms to manage problem closures.
XFRACAS provides the ability to manage resources and problem resolution by assigning actions to specific personnel and tracking the progress of resolution activities. This includes:
Detailed action definition, including the person responsible, due date/completion date, category, status updates, actions taken, etc.
Automated e-mail notifications to alert responsible personnel of required actions and upcoming due dates.
Ability to track the progress and completion of assigned actions.
XFRACAS provides extensive and flexible reporting and plotting capabilities with the ability to export results/data to Microsoft Excel and to ReliaSoft reliability analysis tools for complete and in-depth reliability analyses.
Generate reports based on predefined templates or custom queries.
Generate detailed charts and graphs using the extensive and automated web-based graphical analysis and reporting functionality, including unlimited drill down capabilities.
XFRACAS provides a complete array of resources to facilitate customer support activities for incidents reported through customer care channels.
Customer contact information.
Installation and system configuration details.
History of reported incidents.
XFRACAS provides complete system configuration management and part tracking from the original Bill of Materials (BOM), through part repairs and replacements, to detailed failure analysis and remanufacturing of parts.
Administrative utility to fully define the system configuration (with or without serial numbers) using a flexible hierarchical structure.
Part repair/replacement management and system configuration tracking for individual serialized units.
Failure analysis reporting and processing.
Web-based user interfaces for easy access, collaboration and deployment for multiple sites, suppliers and dealers.
Configurable, flexible and scalable to fit your organization's particular products and process and to grow with your needs. The system administrator can configure most aspects of the application, including authorized users, failure modes lists, system configurations, responsible personnel and other system preferences.
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