Failure Analysis Reports

A failure analysis report is associated with the parts that were replaced as a result of an incident. In it, you can specify the details of your failure analysis and remanufacturing activities for the parts that were replaced and then analyzed/remanufactured.

This topic provides instructions on common tasks related to failure analysis reports, including:

Creating a Failure Analysis Report
Updating a Failure Analysis Report

For specific information on selected fields within the Failure Analysis page, please refer to the topic specific to the area of the Failure Analysis page.

Note: The fields that appear in the interface can be configured by the system administrator. The area topics are not intended to be a comprehensive guide to all possible fields. Instead, they provide additional information on some commonly used fields in cases where the field's purpose and/or functionality may not be readily apparent. For this reason, not all areas are covered in depth.

The Failure Summary area displays the details of the parts that were replaced as a result of the incident that the failure analysis report is associated with.
The Failure Analysis Information area allows you to specify information about the failure analysis, including whether or not the failure analysis report was sent to the customer.
The Failed Component System Information area allows you to specify information about the failed component system.
The Visual Inspection area allows you to specify the details of the visual inspection portion of the failure analysis.
The Initial Repairs/Comments area allows you to specify the details of the initial repairs portion of the failure analysis.
The Detailed Analysis area allows you to specify the detailed analysis portion of the failure analysis.
The ATP/Burn-In area allows you to specify the ATP/Burn-In portion of the failure analysis.
The SAP Items area allows you to specify the SAP items of the failure analysis and whether or not a work order was requested.

Creating a Failure Analysis Report

To create a new failure analysis report, click the New link in the Replaced/Repaired Part(s) table in the Incident Repair Information area of the Incident page. The Failure Analysis page will be displayed with a new failure analysis report that you can define. Required fields are indicated with red borders. Portions of the page may be hidden; simply click any bar that contains an up or down arrow to hide or display that portion of the page.

The current entity will appear at the top of the page. You cannot change the entity for the failure analysis report because it is associated with an existing incident. Please note that the fields that appear in the Failure Analysis page may vary depending on the current entity.

The Failure Summary area at the top of the page displays the details of the parts that were replaced as a result of the incident that the failure analysis report is associated with.

In each area of the page, make the appropriate selections to describe the details of the failure analysis. Once you are done, choose Home > Failure Analysis > Save to save the failure analysis report.

Upon saving, a unique failure analysis report number is automatically assigned by the system. This is displayed in the top left corner of the page and in the browser title bar. The record number will include the prefix for the entity that it is associated with (e.g., E1-112). The failure analysis report number will also appear in the Incident page for the corresponding incident in the Replaced/Repaired Part(s) table.

Updating a Failure Analysis Report

Creating a Status

As a failure analysis report is updated, you may wish to add statuses to record progress. To create a new status, click the Add icon, , beside the Failure Analysis Statuses field in the Failure Analysis Information area. The Status utility will appear, allowing you to enter comments about the troubleshooting process.

Adding an Action

Authorized users can assign actions (tasks) to help resolve the failure analysis report and then track the progress on those actions. To create a new action, click the Add icon, , beside the Actions field in the Failure Analysis Information area. The Create Action utility will appear.

Once you have created an action, you can click the action number in the Actions field to modify it.

Actions with attachments will be shown in the list with a paperclip icon.