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Workflow and Record Types

XFRACAS is highly configurable to meet your organization's needs and fit with your processes and terminology.

This help file uses the following terms and assumes the following workflow. Some of the features and capabilities may be hidden or renamed in your particular implementation.

• An incident is a report of a reliability-related failure. Each incident report deals with a single instance of an issue and allows you to track how it is addressed.

• • You can create actions that must be performed to address the specific incident.

  • You can also create Failure Analysis reports to capture the details of failure analysis and remanufacturing activities for parts that were repaired or replaced during an incident.

• When multiple incidents are attributed to the same underlying issue, a problem (called "PRR" in prior versions of XFRACAS) allows you to manage the issue by associating the individual reported incidents with a single report that can be tracked and resolved. XFRACAS supports the 8D problem management process, the Six Sigma process and other 4 to 8 step FRACAS processes such as IDOV, MDOV, etc.

• In much the same way that problems are used to manage related incident reports, projects can be used to manage related problems. You can create actions to be performed at the project level, just as you can create actions for incidents and problems.

• An entity is essentially a complete setup of XFRACAS. Entities may have similar or even identical features and workflows, or they may be completely different. Users can have access to one or more entities, depending on the needs of the user.