Related Topics:
	Problems

Identify and Verify Root Cause Area

The Identify and Verify Root Cause area of the Problem page allows you to define and verify the root cause for the problem.

Note: The fields displayed in this page depend on the currently selected entity. They can be configured (including names and any options available for selection) by the system administrator. This topic discusses some fields in cases where the field's purpose and/or functionality may not be readily apparent.

• Root Cause Actions displays the action items (if any) for the root cause analysis. Click the up or down arrow on an action summary bar to hide or display the full details for the selected action. Note that if an action has an attachment, a paper clip icon will appear in its line. Placing the cursor over the icon will display the description of the attachment. You can click the magnifying glass icon to display all of the actions associated with the current problem as report results.

To create a new action, click the Add icon, . The Create Action window will appear.

• Root Cause Status displays the status of the actions taken to resolve the issue. To create a new status, click the Add icon, . The Status utility will appear, allowing you to enter comments about the troubleshooting process.

• Root Cause Verification Actions displays the action items (if any) for the root cause verification.

• Depending on the settings chosen by the system administrator, the FRB Approved By area may also appear. This area may allow or require Failure Review Board approval in order to complete the Identify and Verify Root Cause step.