Incident Summary Area

The Incident Summary area of the Incident page provides a quick at-a-glance summary of key details for an existing incident. This area is not displayed until the record is created.

Note that the fields and features in this area depend on the configurable settings for the entity, and whether it is a new or existing record. Your implementation may have different fields enabled, with different names, and/or may be used in a different way that fits the needs of your organization.

Assign to Problem # - links to the problem(s), if any, that the incident is assigned to. (See Assigning an Incident to a Problem.)

State - the current state of the incident (e.g., "Open," "Closed," etc.).

Occurrence Date and Reporting Date - the date when the incident occurred and the date when the record was created.

Owner - the user who has primary responsibility for the incident.

Creator, Reporting Org - the user who created the incident and the organization specified in that person's user account (e.g., "Engineering," "Product Safety," etc.).

Category - the category assigned to the incident.

Responsible Part - the generic template part(s) that the incident pertains to.

Last Updated By and Last Updated - the user who saved the last change for the incident, and the date/time (if the preference is enabled for the current entity).

If the incident was reported for a specific serialized system:

System Configuration - links to the full record of assemblies and parts that may be tracked for the system. (See Serialized page.)

System Status - the current operational status of the system (e.g., "Running," "Down - Waiting on Part," etc.)

Time Metrics - (e.g., "Run Hrs / Starts / kW Hours") - up to three time/usage metrics that were reported for the system at the time of the incident. Click the link to view a history of all saved time/usage reports for that system.

Customer Support # - links to the customer support information (CSI) for the system, if applicable.

Unit Location - the location of the system at the time of the incident.

Distributor and ASP - the distributor and authorized service provider that are currently assigned in the CSI record for the system, if applicable. Click the links to view the contact details.

ASP Field Service Tech - the technician assigned to the incident. Click the link to view the contact details.

Response Time - the number of hours between the Occurrence Date and the Service Response Date. This is only displayed if the Service Response Date is enabled for the entity.

Downtime - the number of hours between the Occurrence Date and the Completed Date.

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	Related Topics:
	Incidents