Related Topics:

Incidents

Incident Disposition Area

The Incident Disposition area of the Incident page contains information about the incident that occurred or the issue that may need to be addressed.

Note that the fields and features in this area depend on the configurable settings for the entity, and whether it is a new or existing record. Your implementation may have different fields enabled, with different names, and/or may be used in a different way that fits the needs of your organization.

Depending on the configurable settings for the entity, there may be special conditions for the state(s) that indicate the incident is closed. (See Closing an Incident.)

Click the History icon, , to view a list of any changes to the responsible part that have been saved for the incident.

 

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