These preferences specify information that displays on the XFRACAS About page.
Administrator Name
Administrator Phone
Company Name
Company Homepage Link: This the anchor text for the link. The URL is specified in the "XFRACAS - Company Homepage" URL preference.
These preferences specify the formats of e-mails sent for incidents, failure analyses and problems. (See Configuring E-mail Message Formats.)
Incident - E-mail Message Format - New
Incident - E-mail Message Format - Closed
Incident - E-mail Message Format - Customer Feedback
Incident - E-mail Message Format - RMA Received
Failure Analysis - E-mail Message Format - Work Order
Problem - E-mail Message Format - New
Problem - E-mail Message Format - Reject
Problem - E-mail Message Format - Signed Off
These preferences specify the formats of the e-mails for new, updated and completed actions associated with each record type. (See Configuring E-mail Message Formats.)
Action - E-mail Message Format - New - CSI
Action - E-mail Message Format - Updated - CSI
Action - E-mail Message Format - Complete - CSI
Action - E-mail Message Format - New - Incident
Action - E-mail Message Format - Updated - Incident
Action - E-mail Message Format - Complete - Incident
Action - E-mail Message Format - New - FA
Action - E-mail Message Format - Updated - FA
Action - E-mail Message Format - Complete - FA
Action - E-mail Message Format - New - Problem
Action - E-mail Message Format - Updated - Problem
Action - E-mail Message Format - Complete - Problem
Action - E-mail Message Format - New - Project
Action - E-mail Message Format - Updated - Project
Action - E-mail Message Format - Complete - Project
These preferences specify the format of the e-mails sent from the Status utility when a user adds a new status for the specified record type. (See Configuring E-mail Message Formats.)
Detail Status - E-Mail Message Format - Action
Detail Status - E-Mail Message Format - Incident
Detail Status - E-Mail Message Format - FA
Detail Status - E-Mail Message Format - Problem
Detail Status - E-Mail Message Format - Project
For fields that use drop-down lists, each issue in the list may have an e-mail address associated with it (see Managing Lists). These preferences specify the format of the e-mail sent when one of the monitored issues is selected for a particular record. (See Configuring E-mail Message Formats.)
Detail Drop-down - E-Mail Message Format - CSI
Detail Drop-down - E-Mail Message Format - Incident
Detail Drop-down - E-Mail Message Format - FA
Detail Drop-down - E-Mail Message Format - Problem
Detail Drop-down - E-Mail Message Format - Project
These preferences define the formulas used to calculate the criticality metrics for an incident or problem. (See Configuring Criticality Metrics.)
Criticality - Incident Actual
Criticality - Incident Potential
Criticality - Problem Base CIN
Criticality - Problem Current CIN
These preferences specify the formulas used to calculate the value of one time/usage metric based on the value entered for another. The behavior also depends on the "Display Time Metric" and "Always Auto-calculate Time Metric" preferences, and what the user enters in the incident page. (See Time Metric Calculations.)
Incident - Time Metric 1 Formula
Incident - Time Metric 2 Formula
Incident - Time Metric 3 Formula
Problem - Default Owner: The user who will be assigned by default as the owner for new problems.
These preferences specify the formats for dates. Note that this should match the IIS culture setting on the web server in order for dates in charts to be displayed correctly.
XFRACAS - Date Format - Short: Displays only the date and not the time. The default format is MM/dd/yyyy (e.g., 03/01/2017).
XFRACAS - Date Format - Long: Displays the time along with the date when applicable. The default format is MM/dd/yyyy hh:mm tt (e.g., 03/01/2017 01:00 PM).
If the "XFRACAS - Display Time in 24 Hour Format" Boolean preference is True, remove the "tt" segment from the long date format (e.g., MM/dd/yyyy hh:mm will display 03/01/2017 13:00).
If you want to display only the date (without the time), set to the same format as the short date field (e.g., MM/dd/yyyy) or set the "XFRACAS - Display Time with Date Fields" Boolean preference to False.
XFRACAS Decimal Separator: The text (usually a period or comma) used to indicate the decimal place in both input and output.
XFRACAS Thousands Separator: The separator (usually a comma, period or space) used to separate groups of thousands in both input and output.
XFRACAS - Web Page Title Suffix: The text that will be displayed at the end of the title in the browser caption bar (e.g., "Proprietary and Confidential Information").
Exchange ADS Path: The Active Directory Services Path used for an LDAP connection to the GAL (Global Address List). (See Entering an ADS Path.)
© 1992–2019. HBM Prenscia Inc. ALL RIGHTS RESERVED.
 |
E-mail Link |