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Use the following variables to format actions e-mails for incidents, problems, projects, CSIs, and failure analyses.
These variables related to incident action records can be used in any of the following e-mail formats:
Action - E-mail Message Format - New - Incident
Action - E-mail Message Format - Updated - Incident
Action - E-mail Message Format - Complete - Incident
| Variable | Description | Example |
| %1 | Action ID (with link to action) |
Action ID: #128 |
| %2 | Action Created By Name (with e-mail link) |
Action Creator: John Smith |
| %3 | Action Created Date and Time |
Action Created Date/Time: 07/12/2013 08:38 AM |
| %4 | Action Type |
Action Type: Incident Action |
| %5 | Associated ID (with link to incident) |
Incident Report: E1-115 |
| %6 | Action Due Date |
Action Due Date: 08/12/2013 |
| %7 | Action Complete Date |
Action Complete Date: 08/02/2013 |
| %8 | Action Description |
Action Description: Description... |
| %9 | Action Result |
Action Result: Result description... |
| %10 | Action Assigned To |
Assigned To: John Smith |
| %I1 | Incident Number (with link to incident) |
Incident Report: #E1-115 |
| %I2 | Incident Title |
Incident Title: Part Failed |
| %I3 | Incident Created By (with e-mail link) |
Incident Creator: John Smith |
| %I4 | Incident Created Date and Time |
Incident Created Date & Time: 07/12/2013 07:38 AM |
| %I5 | Incident Assigned To |
Incident Assigned To: Robert Jones |
| %I6 | Incident Part Number |
Incident System Part Number: 1001 |
| %I7 | Incident Serial Number |
Incident System Serial Number: 2 |
| %I8 | Incident Description |
Incident Description: Some part failure occurred... |
| %DTX | Action Detail Value (X represents the detail type ID) |
Text Detail: Value |
| %IDTX | Incident Detail Value (X represents the detail type ID) |
Text Detail: Value |
| %ICDTX | Incident's Associated CSI Detail Value (X represents the detail type ID) |
Numeric Detail: 10 |
| | | New Line |
Starts a new line in the message |
These variables related to problem action records can be used in any of the following e-mail formats:
Action - E-mail Message Format - New - Problem
Action - E-mail Message Format - Updated - Problem
Action - E-mail Message Format - Complete - Problem
| Variable | Description | Example |
| %1 | Action ID (with link to action) |
Action ID: #132 |
| %2 | Action Created By (with e-mail link) |
Action Creator: John Smith |
| %3 | Action Created Date and Time |
Action Created Time/Date: 07/12/2013 10:15 AM |
| %4 | Action Type |
Action Type: Problem Action |
| %5 | Associated ID (with link to problem) |
Problem: E1-4 |
| %6 | Action Due Date |
Action Due Date: 08/09/2013 |
| %7 | Action Complete Date |
Action Complete Date: 08/07/2013 |
| %8 | Action Description |
Action Description: Description... |
| %9 | Action Result |
Action Result: Result description... |
| %10 | Action Assigned To |
Assigned To: John Smith |
| %R1 | Problem Number (with link to problem) |
Problem: #E1-4 |
| %R2 | Problem Created By (with e-mail link) |
Created By: John Smith |
| %R3 | Problem Created Date and Time |
Problem Created Date & Time: 07/11/2013 02:23 PM |
| %R4 | Problem Owner (with e-mail link) |
Owner: Tom Smith |
| %R5 | Problem Title |
Problem Title: Parts |
| %R6 | Problem Description |
Problem Description: Part Reports |
| %DTX | Action Detail Value (X represents the detail type ID) |
Text Detail: Value |
| %RDTX | Problem Detail Value (X represents the detail type ID) |
Text Detail: Value |
| | | New Line |
Starts a new line in the message |
These variables related to project action records can be used in any of the following e-mail formats:
Action - E-mail Message Format - New - Project
Action - E-mail Message Format - Updated - Project
Action - E-mail Message Format - Complete - Project
| Variable | Description | Example |
| %1 | Action ID (with link to action) |
Action ID: #117 |
| %2 | Action Created By Name (with e-mail link) |
Action Creator: John Smith |
| %3 | Action Created Date and Time |
Action Created Time/Date: 07/12/2013 01:21 PM |
| %4 | Action Type |
Action Type: Project Action |
| %5 | Associated ID (with link to project) |
Project: E1-4 |
| %6 | Action Due Date |
Action Due Date: 08/21/2013 |
| %7 | Action Complete Date |
Action Complete Date: 08/13/2013 |
| %8 | Action Description |
Action Description: Description... |
| %9 | Action Result |
Action Result: Result description... |
| %10 | Action Assigned To |
Assigned To: John Smith |
| %P1 | Project Number (with link to project) |
Project: #E1-4 |
| %P2 | Problem Owner (with e-mail link) |
Project Owner: John Smith |
| %P3 | Project Start Date and Time |
Project Start Date: 07/11/2013 02:23 PM |
| %P4 | Project Title |
Project Title: Part Redesign |
| %P5 | Project Scope |
Project Scope: To identify problems with the redesign process and implementation |
| %DTX | Action Detail Value (X represents the detail type ID) |
Text Detail: Value |
| %PDTX | Problem Detail Value (X represents the detail type ID) |
Text Detail: Value |
| | | New Line |
Starts a new line in the message |
These variables related to CSI action records can be used in any of the following e-mail formats:
Action - E-mail Message Format - New - CSI
Action - E-mail Message Format - Updated - CSI
Action - E-mail Message Format - Complete - CSI
| Variable | Description | Example |
| %1 | Action ID (with link to action) |
Action ID: #203 |
| %2 | Action Created By Name (with e-mail link) |
Action Creator: John Smith |
| %3 | Action Created Date and Time |
Action Created Time/Date: 07/16/2013 11:16 PM |
| %4 | Action Type |
Action Type: CSI Action |
| %5 | Associated ID |
Customer Support: E1-9 |
| %6 | Action Due Date |
Action Due Date: 08/27/2013 |
| %7 | Action Complete Date |
Action Complete Date: 08/19/2013 |
| %8 | Action Description |
Action Description: Description... |
| %9 | Action Result |
Action Result: Result description... |
| %10 | Action Assigned To |
Assigned To: John Smith |
| %C1 | Customer Support Information Number |
CSI: #E1-9 |
| %C2 | Customer Support Information Author |
CSI Author: Tom Smith |
| %C3 | Customer Support Information Shipment Date |
Shipment Date: 05/21/2013 03:32 PM |
| %C4 | Customer Support Information Commission Date |
Commission Date: 05/26/2013 09:01 AM |
| %C5 | Customer Support Information Decommission Date |
Decommission Date: 07/15/2013 04:44 PM |
| %C6 | Customer Support Information System Configuration |
System Configuration: 867978, Part 1983 ver. 1 |
| %DTX | Action Detail Value (X represents the detail type ID) |
Text Detail: Value |
| %PDTX | Customer Support Information Detail Value (X represents the detail type ID) |
Text Detail: Value |
| | | New Line |
Starts a new line in the message |
These variables related to failure analysis action records can be used in any of the following e-mail formats:
Action - E-mail Message Format - New - FA
Action - E-mail Message Format - Updated - FA
Action - E-mail Message Format - Complete - FA
| Variable | Description | Example |
| %1 | Action ID (with link to action) |
Action ID: #121 |
| %2 | Action Created By Name (with e-mail link) |
Action Creator: John Smith |
| %3 | Action Created Date and Time |
Action Created Time/Date: 07/12/2013 09:32 AM |
| %4 | Action Type |
Action Type: Failure Analysis Action |
| %5 | Associated ID |
Failure Analysis: E1-3 |
| %6 | Action Due Date |
Action Due Date: 08/21/2013 |
| %7 | Action Complete Date |
Action Complete Date: 08/13/2013 |
| %8 | Action Description |
Action Description: Description... |
| %9 | Action Result |
Action Result: Result description... |
| %10 | Action Assigned To |
Assigned To: John Smith |
| %F1 | Failure Analysis Number |
Failure Analysis Report: #E1-3 |
| %F2 | Failure Analysis Created By |
Created By: John Smith |
| %F3 | Failure Analysis Created Date and Time |
FA Report Open Date: 07/13/2013 01:23 PM |
| %F4 | Failure Analysis Incoming Part Number |
Incoming Part #: 5309a |
| %F5 | Failure Analysis Incoming Part Name |
Incoming Part Description: Parts |
| %F6 | Failure Analysis Incoming Serial Number |
Incoming Serial #: 867 |
| %F7 | Failure Analysis System Part Number |
System Part #: 5309b |
| %F8 | Failure Analysis System Part Name |
System Part Description: Parts |
| %F9 | Failure Analysis System Serial Number |
System Serial #: 1943 |
| %DTX | Action Detail Value (X represents the detail type ID) |
Text Detail: Value |
| %PDTX | Failure Analysis Detail Value (X represents the detail type ID) |
Text Detail: Value |
| | | New Line |
Starts a new line in the message |
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