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The System/Component Information area of the Incident page is displayed only if the incident type is "Serialized Incident" or "Part Incident" or if there are details within this section.
Note that the fields and features in this
area depend on the configurable settings for the entity, and whether it
is a new or existing record. Your implementation may have different fields
enabled, with different names, and/or may be used in a different way that
fits the needs of your organization.
Serial Number, Part Number and Version - the specific serialized system or part that the incident pertains to. (See Part and Serial Number Selection Utilities.)
If you choose to specify this info, it cannot be changed after the incident is saved.
System Status - the
current operational status of the system (e.g., "Running,"
"Down - Waiting on Parts," etc.). This may change over time
as you take steps to address the incident. Click the History
icon, 
, to view a list of all system statuses saved
for the incident. This field is always shown for serialized incidents.
Starting in Version 18, an application admin can choose whether to
show it for part incidents.
Time Metrics - (e.g., "System Hours," "Number of Starts" and "kW Run Hours") - you can report up to three time/usage metrics for the system at the time of the incident. Depending on the settings for the current entity, these may be populated or calculated automatically based on other available information.
Unit Location - the location of the system at the time of the incident.
If this field is enabled for the current entity and you have permission, you can select from a list of locations predefined by an application admin.
If you don't specify a location and a customer support information (CSI) record is available for the system, the same location for the CSI will be assigned to the incident upon save. In addition, the Incident Occurrence Date must be after the commission date on the CSI and before the decommission date.
Under Warranty - if a CSI record is available for the system, this field specifies whether the system was under warranty at the time of the incident. If you have permission to override the automatic warranty determination, this will be a radio button that you can change if appropriate.
System Down Event - whether the incident caused system downtime. If a CSI record is available for the system, this will be used to calculate the estimated hours (i.e., total possible usage minus the downtime).
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