When you are creating an incident or a customer support information (CSI) record associated with a serialized system, XFRACAS provides part and serial number selection utilities to help you assign the correct system serial number and system part number to the record. The appearance of these utilities will vary depending on the specific activity. These utilities are described next.
There are several ways to select the system serial number and system part number on the Incident and CSI pages. They include:
Leave the fields blank and click the Find button next to the Serial Number field. In the Available Parts utility that appears, the Available Parts drop-down list provides a list of all system serial numbers that have been defined. Choose a serial number to view its information in the Serial Number and Part Number fields. Click Select to update the system serial number and system part number in the incident or CSI record.
Leave the fields blank and click the Find button next to the Part Number field. In the Available Parts utility that appears, the Available Parts drop-down list provides a list of all system part numbers that have been defined. Choose a part number to view its information in the Serial Number and Part Number fields. If the selected part number is associated with more than one system serial number, you will be provided with a list of matching serialized systems to choose from. Click Select to update the system serial number and system part number in the incident or CSI record.
Type the system serial number or a portion of the system serial number and click the Find button next to the Serial Number field. The system will search for system serial numbers that contain the information you typed. If only one match is found, the system serial number and system part number in the incident or CSI record will be updated. If multiple matches are found, you will be provided with a list of matching serialized systems to choose from.
Type the system part number or a portion of the system part number and click the Find button next to the Part Number field. The system will search for system part numbers that contain the information you typed. If only one match is found, the system serial number and system part number in the incident or CSI record will be updated. If multiple matches are found, you will be provided with a list of matching serialized systems to choose from.
Note: Similar functionality is available when you search for parts in the Repair or Replace Parts utility. However, in this case, the available part numbers and serial numbers returned are not necessarily at the system level.
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