Related Topics:
	Customer Support

Installation Details Area

The Installation Details area of the CSI page allows you to maintain information about the specific installation of the serialized unit.

Note: The fields that appear in the interface are based on the currently selected entity, and can be configured (including names and any options available for selection) by the system administrator. This topic is not intended to be a comprehensive guide to all possible fields. Instead, it provides additional information on some commonly used fields in cases where the field's purpose and/or functionality may not be readily apparent.

• Distributor displays the name of the distributor for the unit. This field is available only when you are viewing an existing customer support record. Users with specific permissions can add a distributor to the list by clicking the Add icon, . In the Company page that appears, type the name and information for the new distributor and click Save. The Company page will close and the Distributor field will display the new distributor. Authorized users can also click the Edit icon, , to edit the selected distributor in the Company page.

• ASP displays the company name of the authorized service provider who performed the installation/commissioning. Users with specific permissions can add an ASP company to the list or edit the selected ASP company in the Company page. Please note that if an ASP company is not selected, the ASP Field Service Tech drop-down list will be empty since the available ASP technicians are dependent upon the selected ASP company.

• ASP Field Service Tech displays the name of the authorized service provider's technician who performed the installation/commissioning. Users with specific permissions can edit the selected ASP technician in the Contacts page. Please note that this drop-down list may not display all ASP technicians, depending on the settings chosen by the system administrator. In addition, if an ASP company is not selected, this list will be empty since the available ASP technicians are dependent upon the selected ASP company.

• Status displays the status of the actions taken to resolve the issue. To create a new status, click the Add icon, . The Status utility will appear, allowing you to enter comments about the troubleshooting process.