Related Topics:
	Problems

Describe the Problem Area

The Describe the Problem area of the Problem page allows you to specify information about the problem to be resolved (e.g., problem description, system information, etc.). This area will be available after you have created the problem.

Note: The fields displayed in this page depend on the currently selected entity. They can be configured (including names and any options available for selection) by the system administrator. This topic discusses some fields in cases where the field's purpose and/or functionality may not be readily apparent.

• Description Actions displays the action items (if any) for the problem description. Click the up or down arrow on an action summary bar to hide or display the full details for the selected action. Note that if an action has an attachment, a paper clip icon will appear in its line. Placing the cursor over the icon will display the description of the attachment. You can click the magnifying glass icon to display all of the actions associated with the current problem as report results.

To create a new action, click the Add icon, . The Create Action window will appear.

• References allows you to associate references to other documents with the problem. The document references will appear in the print preview and print output of the problem, in the table that displays the associated incident reports. The references are displayed in one of three rows in the table, depending on the first three characters of the reference. References beginning with SDR are displayed in the Supplier Deviation Requests row, references beginning with QCR are displayed in the Quality Control Reports row and all other references are displayed in the Other Reports row.

• Criticality displays the two overall criticalities, Base CIN and Current CIN, once the problem has been saved. These criticalities will be automatically calculated by the system using your selections from the associated drop-down menus and using the criticality formulas configured by the system administrator.

• Associated Incident Reports displays a list of the incidents that have been associated with the current problem, if any, and provides a link to a list of each type of incident. Depending on the settings chosen by the system administrator, incidents may be categorized by status (open/closed), report type (chargeable/nonchargeable), both or neither. An incident’s chargeability is determined by the Incident Category field and any failure type assigned when repairing/replacing parts in the Incident page.

To associate and/or disassociate incidents with the current problem, click the Assign/Remove Incidents link to open the Assign Incidents to Problem utility.

• Associated Projects displays a table of the projects that have been associated with the current problem, if any, and provides a link to each project. By default, the list of projects is sorted by date; however, you can sort by any of the columns by clicking the header.

To associate and/or disassociate projects with the current problem, click the Assign/Remove Projects link to open the Assign Projects to Problem utility.

• Depending on the settings chosen by the system administrator, the FRB Approved By area may also appear. This area may allow or require Failure Review Board approval in order to complete the Describe the Problem step.