Technical Support

ReliaSoft's reliability software products are renowned for their ease of use and unparalleled after sale support. For standard shrink-wrap software, we provide free technical support for software-related issues via an established (and growing) network of regional offices and partners/distributors throughout the world. (See http://Support.ReliaSoft.com for details and exclusions.) You can request assistance directly from within the software by choosing File > Help > E-mail Support. This option creates an e-mail message that is pre-populated with information about your license and operating system, which the technical support representative will need for troubleshooting the issue.

You can also contact us directly via phone, fax, e-mail, mail or live chat. To find the office that serves your region, choose File > Help > Contact Global Support Center or visit http://www.ReliaSoft.com/help.htm. Alternatively, and regardless of your region, you can always request assistance from ReliaSoft's Corporate Headquarters in Tucson, Arizona. For details, choose File > Help > Contact ReliaSoft USA.

When Requesting Support

When you contact ReliaSoft to request technical support, please be prepared to provide the following information:

• Your phone number and e-mail address.

• The product name and the Compile Release Version number of your application.

• Your product license key.

• • To determine the license for the application on your computer, you can choose File > Application Setup and look on the User page of the Application Setup window.

• The operating system (e.g., Windows 7), RAM and hard disk space on your computer.

• Describe what you were doing when the problem occurred and exactly what happened. Please include the specific wording of any message(s) that appeared.

Note: ReliaSoft's technical support representatives are not reliability consultants, and their assistance is limited to technical issues that you may encounter with the software tools. To get assistance with your analysis from a subject matter expert, please contact ReliaSoft Consulting Services. ReliaSoft also offers a comprehensive selection of training courses that cover both the underlying principles and theory, as well as the applicable software tools. For details, visit http://Seminars.ReliaSoft.com/.