Technical Support

ReliaSoft's reliability software products are renowned for their ease of use and unparalleled after sale support. For users with an active maintenance agreement, we provide technical support for software-related issues via a network of regional offices and partners/distributors throughout the world. (See http://Support.ReliaSoft.com for details and exclusions.) You can request assistance directly from within the software by choosing File > Help > E-mail Support. This option creates an e-mail message that is pre-populated with information about your license and operating system, which the technical support representative will need for troubleshooting the issue.

You can also contact us directly via phone, e-mail, mail or live chat. To find the office that serves your region, choose File > Help > Contact Global Support Center or visit http://www.ReliaSoft.com/help.htm. Alternatively, and regardless of your region, you can always request assistance from ReliaSoft's Corporate Headquarters in Tucson, Arizona. For details, choose File > Help > Contact ReliaSoft USA.

When Requesting Support

When you contact ReliaSoft to request technical support, please be prepared to provide the following information:

Your phone number and e-mail address.
The product name and the Compile Release Version number of your application.
Your product license key.
- To determine the license for the application on your computer, you can choose File > Application Setup and click any of the main headings in the Application Setup window.
The operating system (e.g., Windows 7), RAM and hard disk space on your computer.
Describe what you were doing when the problem occurred and exactly what happened. Please include the specific wording of any message(s) that appeared.

Note: ReliaSoft's technical support representatives are not reliability consultants, and their assistance is limited to technical issues that you may encounter with the software tools. To get assistance with your analysis from a subject matter expert, please contact ReliaSoft Consulting Services. ReliaSoft also offers a comprehensive selection of training courses that cover both the underlying principles and theory, as well as the applicable software tools. For details, visit http://Seminars.ReliaSoft.com/.

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