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The first time you run each Synthesis-enabled application, you will be prompted to register and activate the product on your computer. The License Manager wizard will guide you through the steps to provide your registration details and Product License Key. If you have an active Internet connection, you can complete the activation automatically via the wizard. If you do not currently have an active Internet connection, you can choose to implement the free 7-day trial or you can request an activation code from ReliaSoft and enter it manually when prompted by the wizard.
When the activation process is complete, you will receive a confirmation e-mail that includes your ReliaSoft ID and password. Please store this information in a safe place. It will be required if you later need to update your registration details or manage the products that are currently activated for your computer. If you are unable to locate this information when you attempt to use the License Manager, you can request to have the information sent to the e-mail address on file for your registration.
IMPORTANT: If you decide to stop using the application on a particular computer, remember to deactivate before you uninstall so you’ll be able to activate again on another computer.
Some of the information from your registration (name, company, e-mail address and Product License Key) will be displayed on the User page of the Application Setup window. This is for information purposes and cannot be edited directly from within the Application Setup. If you need to update your registration details or manage the products that are currently activated for your computer, choose File > Help > License Manager.
What's Changed? In previous versions of the software, the user name and company from the User page of the Application Setup window were displayed in plot legends and quick results reports. Now, this information comes from your user account in the current repository. To modify this, choose My Portal > Users > My Profile.
Activation is a required process that associates your ReliaSoft products with the computer(s) on which they're installed. The process helps you maintain better control of your software assets (through activation and deactivation on different computers that you may use over time). It also allows you to recover lost keys and licenses, prevents unauthorized use and copying of the software, and protects you against the risks of counterfeit software. This is usually a quick and simple automated process done through our secure server at https://Validate.ReliaSoft.org (ReliaSoft License Server).*
If the computer has an active Internet connection and your firewall allows the software to access the ReliaSoft License Server, only a few simple steps are required. This document contains the following information:
Basic instructions when the activation wizard can communicate directly with the server
General tips to address problems communicating with the server
Other ways to activate the application if the wizard cannot communicate directly with the server
The first time you run the software after installation, the activation wizard will appear. At the "What do you want to do?" prompt, select Activate a license.
On the next page, enter a valid e-mail address to serve as your ReliaSoft ID. This is the e-mail address where you will receive confirmation e-mails from the ReliaSoft License Server. It will also identify all of the products registered to you.
One-Time Registration: If this is the first time that you have registered a Synthesis application on this computer with this e-mail address, the next page will request your name and basic contact information.
On the next page, enter the Product License Key provided by ReliaSoft. Tip: If you copy the key from the product delivery e-mail, you can click the Paste icon in the wizard to automatically enter each section of the key into the appropriate field.
For Unlimited User Licenses: If your organization has an Unlimited User License (e.g., a site-wide, division-wide, corporate-wide or corporate partner license), the wizard must confirm that your ReliaSoft ID matches one of the e-mail domains that have been authorized for the license (e.g., a corporate-wide license for ReliaSoft might be configured to allow access by any user with an e-mail account on @ReliaSoft.com or @weibull.com, etc.). If your ReliaSoft ID meets the requirements for the license, the next page requires you to copy/paste a code that you receive from ReliaSoft via e-mail. Tip: If the e-mail does not appear in your Inbox within a few minutes, check your Junk mail or SPAM folders.
When you see the "Your product has been activated" message, click Finish to close the window and start using the software.
For Concurrent Network Licenses: If your organization has a Concurrent Network License, your access to the application at any given time depends on how many other users who share the license are accessing the application at the same time. After the initial activation (i.e., the steps described above), the software will automatically check the server each time you try to access the application. Therefore, the computer must have an active Internet connection and must be able to access the ReliaSoft License Server whenever you wish to use the software.
The software must communicate with the ReliaSoft License Server at https://Validate.ReliaSoft.org each time you activate a particular application on a particular computer. For Concurrent Network Licenses, the software must also connect each time you attempt to access and use the software. Personal or corporate firewalls can block this communication.
Possible Solutions:
Personal firewalls (Norton Firewall, ZoneAlarm, BlackIce, Outpost, McAfee Firewall, etc.) need to be configured to allow the software to communicate with the server. Generally, these products will ask for your authorization when the software first tries to establish communication with the server (e.g., "BlockSim.exe is attempting to access the Internet. Do you wish to authorize it?" or something similar). You should authorize this and also make this authorization permanent if possible.
Some firewall configurations block all new programs without any warning. To activate the software, it will be necessary to manually add the software name to the authorized list. Provide for unlimited access for the software.
If all of this still fails, try to deactivate the firewall temporarily until the software has been activated. The majority of firewalls have an option to suspend their action. If not, you will have to terminate the firewall. Activate the software and then reboot your machine to restore firewall action.
For network or corporate firewalls, you may need to ask the network manager to make the required settings to allow the software to communicate with the ReliaSoft License Server and/or add this domain to a trusted list.
The software will first attempt to communicate with the ReliaSoft License Server directly. At this time, it checks both your network connection and the ability to connect to our server. In the image below, the connection is detected (green check mark) but it is unable to communicate with our server (red X). (Note that some licenses require additional information, such as a Confirmation Key, password, user or seat information, etc. In such cases, you will not be able to obtain an Activation Code automatically. If you have trouble with the automatic process, you can refer to step 3 for instructions on obtaining a code manually.)
In the case that the server connection fails but the software detects network access, the wizard will first prompt you to indicate whether a proxy server is being used. If you choose to configure the software to communicate through a proxy, the Proxy Settings window looks like the one shown next. Enter the information required (you may need the assistance of your network administrator to complete this) and click Test Settings. The OK button will become enabled if the test is successful.
Once a proxy is successfully set, you can continue with the automated process. If the proxy fails, you may want to try again and confirm that the entries are valid. If the test is still not successful, you can exit the window using the Cancel button and then try one of the two methods for requesting an Activation Code: from within the wizard or from a web form. Both methods are described next.
To request the Activation Code from within the wizard, choose Use an Activation Code and continue until you reach the screen shown next.
If you click Request an Activation Code, the window shown next will appear.
Once you enter the required information, you have the following options:
If you have an e-mail connection, the best option is to click the E-mail button. This will activate your e-mail client and automatically create an e-mail formatted so that it can be read by our server. Please do not alter any of the text in this e-mail; simply send the message exactly as it is.
When this is received by our server, the server will automatically reply with a block of text that you need to copy and paste in the Activation Code area of the wizard (i.e., below your Product License Key).
If your license is eligible for activation in this manner, the server will send an e-mail with a block of text that you need to copy and paste in the Activation Code area of the wizard (i.e., below your Product License Key).
* Specifically, the information transmitted to the ReliaSoft License Server is your ReliaSoft ID (e-mail address) and Product License Key. If this is your first time registering, your name and the basic contact information will also be transmitted. The information is encrypted by our software first and then transmitted using SSL to the secure server. We do not sell or provide your information to any third parties (see Privacy Statement). The information sent back is simply a code that tells the software that it is now authorized to run on that computer.
If you decide to stop using a Synthesis application on a particular computer, it is important to deactivate the application before installing it anywhere else. Unless you have an Unlimited User License, there is a limit to the number of computers on which a Synthesis application can be activated at the same time with the same license key. (For more information about different license types, see http://www.ReliaSoft.com/license_compare.htm.) Thus, failing to deactivate the software on an old computer may prevent you from being able to run it on a new computer.
To deactivate an application:
Choose File > Help and click the License Manager link.
You will be prompted to enter your password but this is not required for the purposes of deactivation. Click Cancel to proceed without it.
In the License Manager, click the Deactivate button in the center of the License Manager window. You will be prompted to confirm. When you do, the application will immediately close and you will not be able to run it on this computer without activating again.
If you are no longer able to access the computer where the application was activated, please contact your license administrator (if you have a Concurrent Network License) or ReliaSoft's technical support.
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