The configurable settings for your XFRACAS implementation will be set and maintained by user(s) with administrative permissions within XFRACAS. If you have questions about these settings, see the About page for the name and e-mail address for the primary admin contact for your implementation.
For organizations with an active maintenance agreement, we provide technical support for software-related issues via a network of regional offices and partners/distributors throughout the world. To get contact details for technical support worldwide, visit http://www.reliasoft.com/about/contact-us.
When you contact us to request technical support, please be prepared to provide the following information:
Your phone number and e-mail address.
The build version of your implementation (displayed on the About page).
The name and version of your web browser.
What you were doing when the problem occurred and exactly what happened. Please include the specific wording of any message(s) that appeared.
Note: Technical support representatives are not reliability consultants. Their assistance is limited to technical issues that you may encounter with the software tools.
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