XFRACAS can be configured with a single entity (where all users share the same configuration settings and data) or with multiple entities (where each entity has its own separate permissions, settings and data).
If your implementation has more than one entity, your user account specifies which entit(ies) you can access, and which entity will be active by default each time you visit XFRACAS. Configurable settings (e.g., field names) and your personal permissions may be different in each entity that you use. Analysis data (e.g., system templates, serialized systems, incidents, etc.) is separate for each entity.
When applicable, a drop-down list at the top of the page allows you to select which entity is currently active. Remember that you cannot change the entity for a new system template, serialized system or record (e.g., incident, problem, etc.) after it is created.
When you are viewing a record that already belongs to a particular entity, the name of the entity will be displayed at the top of the page and the entity will also be reflected in the prefix for the record ID.
To request access to an entity, choose Options > Settings > Request Entity Access.
On the Request Entity Access page, the Entities field will display the entities that you do not already have access to. To request access to multiple entities, hold down the CTRL key and click your selections.
To send your request to an application admin, choose Options > Request Entity > Send.
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