Related Topics:
	Customer Support

Warranty Information Area

The Warranty Information area of the CSI page allows you to view and maintain the initial and extended warranty information for the unit. This portion of the utility is not displayed while you are creating a new customer support record.

Note: The fields that appear in the interface are based on the currently selected entity, and can be configured (including names and any options available for selection) by the system administrator. This topic is not intended to be a comprehensive guide to all possible fields. Instead, it provides additional information on some commonly used fields in cases where the field's purpose and/or functionality may not be readily apparent.

• Initial Warranty allows you to enter the warranty period (in months) from the date of shipment or delivery (depending on your selection from the Warranty Type drop-down menu) and from the date of commission for the current serialized unit. Select a warranty type of To End User to specify the warranty period from the date of delivery or select To Distributor to specify the warranty period from the date of shipment.

• • Months from Shipment/Delivery displays the default number of months for the warranty period from the date of shipment or date of delivery (depending on the selected initial warranty months) as specified in the administrative preferences. In cases of extended warranty or other non-typical situations, you can change these quantities as applicable.

  • Months from Commission displays the default number of months for the warranty period from the date of commissioning, as specified in the administrative preferences. In cases of extended warranty or other non-typical situations, you can change these quantities as applicable.

• To save Extended Warranty information, you must provide a purchase date.