Part and Serial Number Selection Utilities

When you are creating an incident or a customer support information (CSI) record associated with a serialized system, XFRACAS provides part and serial number selection utilities to help you assign the correct system serial number and system part number to the record. The appearance of these utilities will vary depending on the specific activity. These utilities are described next.

There are several ways to select the system serial number and system part number on the Incident and CSI pages. They include:

Note: Similar functionality is available when you search for parts in the Repair or Replace Parts utility. However, in this case, the available part numbers and serial numbers returned are not necessarily at the system level.

 

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