Managing Criticality Fields

The Criticality page allows you to maintain the criticality fields that may appear in the Incident and Problem pages. (Whether the criticality fields appear on those pages is controlled by the system preferences Incident - Display Actual Criticality, Incident - Display Potential Criticality and Problem - Display Criticality.) Permissions required to access this page: Access Admin Tab and Manage Criticality.

To open the Criticality page, choose Admin > Configure > Criticality.

This page displays a separate bar for each of the pages that you can manage criticality field names for. Click a bar to hide or display the field names for that page.

Below each incident criticality field, the type of criticality field will appear in parentheses (e.g., Potential, c3). This indicates whether the criticality field is a potential criticality field or an actual criticality field and specifies a variable name that helps determine how the criticality field is calculated, as specified in the String Preferences area of the Preferences page.

Below each problem criticality field, the area in the Problem page that the criticality field appears in will appear in parentheses. For example, Problem Step 2, c3 indicates that the criticality field appears in the second step of the Problem page. Note that this is essentially a reminder, as problem criticality fields can appear only in step 2.

The field that appears next to each criticality field displays the field type. All criticality fields are automatically set by the system to the Select List, Administrative Controlled field type, which is a drop-down list from which users can select an option. The options in the drop-down list will be controlled by the system administrators via the Lists page.

Using the Criticality Page

To add a new criticality field to a page for the current entity, click the Add icon, , in the corresponding area. In the Criticality Field utility that appears, do the following:
- If you are adding an incident criticality field, choose whether the field is a potential criticality field or an actual criticality field from the Section drop-down list.
- Enter the Field Name, Field Description and Display Order in the corresponding input boxes. The field description will be the tool tip that appears when a user points to the field.
- Specify other field properties:
- - Span width of page forces the field to span the entire width of the page. If you do not select this check box, the field will display at its default width, which varies depending on the field type.
  - Default Value allows you to choose the value that will be selected by default for the field. This list will be populated only if you have specified available values for the criticality field. During field creation, this can be done using the Existing Dropdown list, provided a list with the appropriate values for the criticality field already exists. If no list exists, you can create the field, use the Lists page to create the list and then return to edit the criticality field.
- Select the Entities that you want the field to be associated with. You can associate the field only with entities that you have access to.
- Click Save.

To edit an existing field that appears in a page for the current entity, select the field and click the Edit icon, . In the Criticality Field utility that appears, make the desired changes and then click Save. Note that the changes will apply to all existing all existing incidents and problems for the selected entities. In addition, you can edit a field only if you have access to all the entities that the field is associated with. If you do not have access to all the entities, you will only be able to associate it with or disassociate it from the entities that you have access to.
To remove or retire an existing field from a page for the current entity, select the field and click the Delete icon, . You will see a message confirming that you want to delete the field. Click OK to delete the field. If the deleted field was used within the system, it will be retired and will now appear greyed out, which indicates that it will no longer be displayed in the page for the current entity. However, this field can be displayed again at any time by unretiring it. The field will be deleted, and its associated values deleted from the Lists page, if neither it nor its values were used within the system.
To display a retired detail field, select the field name and click the Edit icon. You will see a message confirming that you want to unretire the detail field. Click OK to proceed.