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There are two alternative ways that Synthesis desktop applications may be licensed on your computer. The installation process depends on the type of licensing.
You received a license file (*.lic) and/or a license settings file (*.prnrsl)
Allows your organization to manage license seats or, for token-based licenses, CRS units in-house without the requirement to connect with ReliaSoft’s external license server
You received only a license key (a 32-digit alphanumeric code)
Requires you to connect with ReliaSoft’s secure external license server to activate/deactivate licenses and to control access for multi-user (floating) license seats
One or both methods can be used on the same computer. For example, if you have your own single-user license for BlockSim and will share your department’s new multi-user (floating) license for Weibull++/ALTA, you will receive a license key for BlockSim and a license settings file for Weibull++/ALTA.
If you will use both types of licensing on the same computer, use the install instructions for locally hosted licenses. When you launch any of the applications that aren’t included in your license settings file, the ReliaSoft License Manager will allow you to perform the activation of your ReliaSoft-hosted license(s) using a product license key.
Your license information, along with the name and contact information that you provide during the activation process or upon first launching an application, can be viewed by clicking any of the main headings in the Application Setup or by going to the Contact Information tab of the License Manager (File > Help > License Manager).
The contact information used elsewhere in the software (such as in plots, report output, e-mail alerts, etc.) is stored in the database and managed via the User Login and Contact Information window (My Portal > Users > My Profile). If you need to change your contact information, you must apply the same change(s) to each database that you work with.
Before running the installation program, make sure your computer meets the system requirements for Synthesis.
You must be logged in with a user account that has administrative rights.
It is strongly recommended that you close all other applications during the installation.
If you received a license file (*.lic) or license settings file (*.prnrsl), you will be using locally hosted licensing. This allows you to manage available license seats or CRS units in-house without the requirement to connect to ReliaSoft’s external license server.
IMPORTANT: The first step is for a license administrator to configure your organization’s license server and provide each individual user with a) the path to the license server/host (e.g., 6220@servername) and a license settings file (*.prnrsl) that specifies which ReliaSoft products on your computer will use locally hosted licensing. For detailed instructions, see http://www.synthesisplatform.net/licensing_locally_hosted.htm.
Perform the following steps for each client installation. If you have previously connected the client computer to the appropriate license server, you can start at step 4.
Open the Synthesis ePack and decompress the *.zip archive in the Locally Hosted Licensing Utility folder
Install the HBM Prenscia Licensing Administration utility by double-clicking licinst.exe and following the prompts. The utility will start as soon as installation is complete.
On the Client tab of the Licensing Administration utility, click Set Client License Path and enter the path to the license server (e.g., 6220@servername).
Install the Synthesis desktop applications by double-clicking the installation program from the ePack (e.g., Synthesis11_1.exe) and following the prompts.
Open the Import/Export License Settings utility by choosing ReliaSoft > Synthesis 11 > Additional Tools > Synthesis 11 License Settings Import-Export in the Windows Start menu. Follow the on-screen instructions to import the license settings file.
The first time you launch an application, you may be asked to provide your name and basic contact information. This is required to be eligible for technical support.
Note: Applications using locally hosted licensing must have an active connection to the license server unless you have borrowed a license. If you see a message that indicates that a license could not be obtained, this could be for a variety of reasons (e.g., you are not connected to the license server, the license server is down or there are no seats or CRS units available for the license). In addition, if you lose connection to the license server while you are using an application, you will see a message warning you to save your work before the application closes.
If you are requesting a demo or have already received a license key (a 32-digit alphanumeric code), you will be using ReliaSoft-hosted licensing. With this type of licensing, you must be able to connect with ReliaSoft’s secure external license server to register and activate or deactivate the application(s). This external server also controls access for multi-user (floating) licenses.
If your computer has an active Internet connection and your firewall allows the software to access the secure ReliaSoft License Server at https://Validate.ReliaSoft.org, only a few simple steps are required for activation:
Install the Synthesis desktop applications by double-clicking the installation program from the ePack (e.g., Synthesis11_1.exe) and following the prompts.
The first time you launch an application, the activation wizard will appear. On the first page, select whether you want to activate a license or request a free demo license.
On the next page, enter a valid e-mail address to serve as your ReliaSoft ID. This is the e-mail address where you will receive confirmation e-mails from the ReliaSoft License Server. This must be your company e-mail address — not gmail, hotmail, etc.
Name and Contact Info: If this is the first time that you have registered a Synthesis application on this computer with this e-mail address, the next page will request your name and basic contact information.
Demo License: If you need a demo license, most requests will be addressed immediately during normal business hours; for some locations, please allow up to 2 business days.
On the next page, enter the product license key provided by ReliaSoft. Tip: If you are able to copy the key from a product delivery e-mail, the Paste icon saves time by automatically entering each section into the appropriate input box.
Confirmation Codes: If your license type requires a confirmation code, the next page requires you to copy/paste a code that you will receive from ReliaSoft via e-mail. Tip: If the e-mail does not appear in your Inbox within a few minutes, check your Junk mail or SPAM folders.
Activate Multiple Applications: If your license key includes other Synthesis applications that have not yet been activated on this computer, the next page gives you the opportunity to activate any or all of them at the same time.
When you see the "Your product has been activated” message, click Finish to start using the software.
If the computer does not have an active Internet connection, or if you encounter issues with the firewall, there are other ways to complete the activation. Please visit http://www.synthesisplatform.net/licensing.htm for details. And, of course, you can always contact ReliaSoft for assistance (http://www.reliasoft.com/contact.htm).
If you wish to stop using all of the Synthesis desktop applications on this computer, you can perform the following steps to uninstall Synthesis:
Tip: If you are using ReliaSoft-hosted licensing (i.e., if you received a license key and activated specific application(s) on your computer), you also have the option to deactivate one or more applications without performing a complete uninstall. For instructions, see http://www.synthesisplatform.net/license_deactivation.htm.
Make sure you do not have any Synthesis applications currently open.
For locally hosted licenses, if you are uninstalling permanently (i.e., if you are not doing this as part of an uninstall/reinstall), open the Import/Export License Settings utility by choosing ReliaSoft > Synthesis 11 > Additional Tools > Synthesis 11 License Settings Import-Export in the Windows Start menu. Follow the on-screen instructions to delete the license settings file.
Open the Windows Control Panel and click Programs and Features (or use the search box in the Windows Start menu to find and select Add or Remove Programs).
In the Uninstall or change a program window, double-click ReliaSoft Synthesis 11 and follow the prompts.
If you have installed the HBM Prenscia Licensing Administration tool, you can follow similar steps to uninstall it.
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