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Reliability Consulting

Help Center and Help Tab

Technical Support

ReliaSoft reliability software products are renowned for their ease of use and unparalleled after sale support. For users with an active maintenance agreement, we provide technical support for software-related issues via a network of regional offices and partners/distributors throughout the world.

You can request assistance directly from within the software by choosing File > Help > E-mail Support. This option creates an e-mail message that is pre-populated with information about your license and operating system, which the technical support representative will need for troubleshooting the issue.

You can also contact us directly via phone, e-mail or mail. To find the office that serves your region, choose File > Help > Contact Global Support Center or visit http://www.reliasoft.com/contact.htm.

When Requesting Support

When you contact ReliaSoft to request technical support, please be prepared to provide the following information:

Note: ReliaSoft technical support representatives are not reliability consultants, and their assistance is limited to technical issues that you may encounter with the software tools. To get assistance with your analysis from a subject matter expert, please contact Reliability Consulting Services. ReliaSoft also offers a comprehensive selection of training courses that cover both the underlying principles and theory, as well as the applicable software tools. For details, visit http://seminars.reliasoft.com/.

 

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